Protect Your County from Deceptive Payment Practices

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Are You a Victim of Doxo's Deceptive Practices?

Recent FTC investigations have revealed alarming tactics used by Doxo, a well-known bill payment platform. Many counties may unknowingly be affected. It’s crucial to understand the potential risks to ensure the financial safety and trust of your citizens.

The Risks Associated with Doxo Payments

Unauthorized Payment Collection

Doxo has been collecting payments without the explicit knowledge or consent of billers, leading to financial discrepancies and potential legal issues.

The FTC recently took action against Doxo, charging that the company uses deceptive “junk fee” practices that harm consumers. According to the FTC’s complaint, Doxo used misleading search ads and deceptive designs to hide millions in “junk fees.”

Eroded Public Trust

Continuing to use a platform under federal scrutiny, such as Doxo, can severely damage public trust in your county’s financial operations.

Have citizens called to inquire about payments they made through Doxo Pay that you couldn’t find in your records? This might be due to Doxo’s unauthorized collection methods.

Legal and Compliance Issues

Non-compliant payment practices expose your county to potential legal actions and regulatory penalties.

Are you confident that your current payment processing system is fully compliant with industry standards and free from unauthorized fees? 

Details from the FTC Complaint

The FTC alleges that Doxo tricked consumers into using its service by posing as the official payment channel for billers and adding “junk fees” to their bills. According to the FTC, Doxo’s actions violated several laws, including the FTC Act, the Restore Online Shoppers’ Confidence Act, and the Gramm-Leach-Bliley Act.

When consumers enter their billing information, Doxo adds an extra fee to the “final payment amount,” revealing it only at the last payment stage in “greyed-out fine print.”
Furthermore, the complaint asserts that Doxo uses deceptive practices to enroll consumers in its recurring subscription program. Despite promising subscribers savings on delivery fees, Doxo often continues to charge these fees. 

Impact on Consumers and Counties

“Doxo intercepted consumers trying to reach their billers and tricked them into paying millions of dollars in junk fees,” said Samuel Levine, director of the FTC’s Bureau of Consumer Protection. “The FTC will continue to take action when companies use deceptive design tricks to harm consumers.”

The FTC’s enforcement action against Doxo, along with the agency’s proposed rule to prohibit “junk fees,” highlights the FTC’s effort to protect consumers from unfair billing practices.

Why Choose Government Portal for Payment Processing?

Secure and Compliant

Government Portal ensures all payment processing is secure and compliant with industry standards, eliminating the risk of unauthorized fees and legal issues.

Enhanced Trust

By transitioning to a trusted platform, you can restore and enhance public trust in your county’s financial operations.

User-Friendly Interface

Our platform offers a seamless and user-friendly interface for both billers and payers, ensuring a smooth payment experience.

Stop by Our Booth and Speak with Us!

Protect your county from potential risks associated with Doxo’s practices. Transition to Government Portal for secure and compliant payment processing. 

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